ServiceNow Business Analyst
The ServiceNow Business Analyst (BA) serves as the vital link between business stakeholders and the technical team. Their goal is to ensure the platform is designed and delivered in a way that supports real-world operational needs, improves efficiency, and adds measurable value.
Quantity
Typical Candidate Profile
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BAs with ServiceNow-specific experience are in high demand — ideally, they’ll have 2–5 years of experience working on ServiceNow-related projects or within a ServiceNow-enabled function.
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Strong skills in eliciting requirements, documenting processes, and validating solutions are critical.
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Great BAs are comfortable engaging non-technical stakeholders, running workshops, and navigating ambiguity to find clarity.
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They should understand core ServiceNow concepts (e.g., how the CMDB relates to ITSM) even if they don’t configure the platform themselves.
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Familiarity with ITIL processes, Agile delivery, and testing/UAT coordination is valuable.
Expected Deliverables
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Process maps and gap analyses
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Detailed user stories and functional specifications
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Business case documentation
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Support for solution design discussions
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Test case preparation and UAT oversight