ServiceNow Functional Consultant
A ServiceNow Functional Consultant plays a critical role in ensuring the platform is configured to meet business needs. They work closely with end users and stakeholders to gather requirements, design processes, and configure standard and custom workflows across modules such as ITSM, HRSD, CSM, and more.
Quantity
Typical Candidate Profile
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Ideal for candidates with 3–6 years of ServiceNow implementation or configuration experience in client-facing or internal roles.
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Strong working knowledge of multiple ServiceNow modules (e.g., Incident, Change, Knowledge, HR Cases) is essential.
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They should have a process-driven mindset, an eye for detail, and the ability to configure solutions with minimal developer input.
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Experience working in Agile delivery environments and with story writing in tools like Jira or ServiceNow Agile boards is a plus.
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Communication is key — look for individuals who can translate business challenges into platform solutions, and train or support users post-implementation.
Expected Deliverables
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Functional requirements and user stories
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Module configuration (forms, workflows, UI policies)
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Documentation of use cases and acceptance criteria
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UAT planning and defect resolution coordination
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End-user guidance and documentation