ServiceNow HRSD Consultant
The HRSD Consultant designs and implements ServiceNow’s Human Resources Service Delivery module to improve employee experiences, streamline case management, and support HR transformation initiatives.
Required Skills (Must-Haves)
Desirable Skills (Nice-to-Haves)
Quantity
Typical Candidate Profile
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Strong candidates typically have 2–5 years of ServiceNow HRSD experience, ideally paired with a background in HR operations or digital employee experience.
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Should understand how to configure HR Case Management, Employee Service Centre, Lifecycle Events, and Knowledge Base.
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Ability to work closely with HR business partners, legal teams (for case confidentiality), and security teams (for access controls) is vital.
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Look for someone who prioritises UX and self-service improvements, not just backend workflow efficiency.
Expected Deliverables
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HR case management configuration
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Lifecycle event design (e.g., onboarding, parental leave)
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Knowledge and portal setup for employees
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HR service catalogue and task workflows
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Integrations with Workday, SAP SuccessFactors, etc.