ServiceNow HRSD Consultant
The HRSD Consultant designs and implements ServiceNow’s Human Resources Service Delivery module to improve employee experiences, streamline case management, and support HR transformation initiatives.
Quantity
Typical Candidate Profile
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Strong candidates typically have 2–5 years of ServiceNow HRSD experience, ideally paired with a background in HR operations or digital employee experience.
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Should understand how to configure HR Case Management, Employee Service Centre, Lifecycle Events, and Knowledge Base.
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Ability to work closely with HR business partners, legal teams (for case confidentiality), and security teams (for access controls) is vital.
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Look for someone who prioritises UX and self-service improvements, not just backend workflow efficiency.
Expected Deliverables
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HR case management configuration
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Lifecycle event design (e.g., onboarding, parental leave)
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Knowledge and portal setup for employees
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HR service catalogue and task workflows
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Integrations with Workday, SAP SuccessFactors, etc.