ServiceNow Architect
The ServiceNow Architect is responsible for defining and owning the technical vision and architecture of the ServiceNow platform within an organisation. They provide design governance and lead architectural decisions that ensure scalability, security, and maintainability. This is a strategic leadership role critical to large-scale or multi-module ServiceNow programmes.
Количество
Typical Candidate Profile
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Typically requires 5–10+ years in ServiceNow and enterprise architecture roles.
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A great architect understands platform constraints, thinks holistically across the enterprise, and can translate business goals into technical decisions.
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Strong experience across multiple modules (e.g., ITSM + ITOM + GRC) and managing multi-instance environments is a plus.
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They should bring governance and mentoring skills — guiding dev teams, reviewing code, and ensuring alignment with best practices.
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Architects are often client-facing, so excellent communication and stakeholder engagement ability is key.
Expected Deliverables
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Platform architecture blueprints
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Data model design and documentation
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Roadmaps for module implementation and expansion
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Performance tuning strategies
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Integration governance and system ownership