ServiceNow ITOM Specialist
An ITOM Specialist helps organisations gain control and visibility over their IT infrastructure by implementing Discovery, CMDB, Event Management, and Operational Intelligence. Their work is key to driving automation, reliability, and efficiency across IT operations.
Количество
Typical Candidate Profile
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Ideal candidates have 3–7 years of experience in ServiceNow ITOM and strong infrastructure knowledge (networks, servers, cloud services).
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Must have a deep understanding of the CMDB data model, CI relationships, and how Discovery impacts operational data integrity.
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Experience with cloud discovery (AWS, Azure, GCP) and monitoring tool integrations (e.g., SolarWinds, Nagios, Dynatrace) is highly valuable.
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ITOM specialists should also be able to define and enforce CMDB governance, which is critical to long-term platform health.
Expected Deliverables
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Discovery and CMDB deployment
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Event Management configuration and integrations
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Operational dashboards and alerting
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CMDB governance framework
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ITOM health reporting and tuning