ServiceNow Technical Consultant
A Technical Consultant bridges the gap between business requirements and technical implementation. They participate in workshops, gather user stories, design solutions, and support delivery teams in configuring the platform accordingly. They are instrumental in translating client needs into usable, effective ServiceNow features.
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Typical Candidate Profile
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Ideal for candidates with 3–7 years of hands-on experience in a technical configuration or implementation role.
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They should be confident running client-facing workshops, writing technical documentation, and providing functional input to developers.
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This role is well-suited to hybrid thinkers — those who are technically capable but also understand business process and service delivery.
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Must be adaptable, especially on engagements where requirements evolve quickly or involve multiple stakeholders.
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Experience in requirements management, configuration, scripting, and post-go-live support is a strong indicator of value.
Expected Deliverables
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Technical solution design documents
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Configured workflows, fields, forms, and UI actions
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Integration specifications
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Test cases and UAT support
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Knowledge transfer/training documentation