ServiceNow Platform Manager
The Platform Manager is the central owner of the ServiceNow ecosystem within an organisation. They oversee the platform roadmap, team coordination, governance, and stakeholder engagement, ensuring ServiceNow delivers on its strategic potential as a business enabler.
Количество
Typical Candidate Profile
-
This is a senior leadership role ideal for candidates with 7–10+ years of experience in IT service management, platform leadership, or enterprise tooling.
-
Strong candidates bring a blend of technical understanding, strategic thinking, and cross-functional leadership.
-
They typically lead multi-disciplinary teams (developers, architects, admins, analysts) and act as the key point of contact for internal stakeholders, vendors, and executive sponsors.
-
Experience in governance design, roadmap planning, and budget management is essential — this role often includes ownership of vendor relationships and licensing strategies.
-
Platform Managers are responsible for ensuring ServiceNow evolves with the organisation, remains secure, and continuously delivers measurable value.
Expected Deliverables
-
Platform strategy and roadmap
-
Governance framework and operating model
-
Team structure and delivery model
-
Executive reporting and KPI dashboards
-
Stakeholder engagement and demand management