ServiceNow Product Owner
The ServiceNow Product Owner plays a pivotal role in defining, prioritising, and managing the product backlog, ensuring that platform enhancements are aligned with business objectives and deliver measurable outcomes. They act as the voice of the customer throughout the development lifecycle.
Количество
Typical Candidate Profile
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A ServiceNow Product Owner should have 3–6 years of experience in Agile delivery, product management, or service transformation roles.
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The ideal candidate balances strategic focus and tactical execution — they can articulate vision, gather stakeholder input, and make prioritisation trade-offs.
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Familiarity with the ServiceNow platform’s capabilities (ITSM, CSM, HRSD, etc.) is key, even if they don’t configure it themselves.
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They must be comfortable running sprint planning, backlog grooming, and show-and-tells with technical and non-technical audiences.
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This role is crucial for ensuring the platform evolves in a user-centric, value-driven way — not just through technical upgrades but with a clear business case behind every enhancement.
Expected Deliverables
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Product backlog and prioritisation
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Feature/user story definition
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Sprint planning and retrospectives
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Stakeholder feedback loops
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Value delivery reporting and OKRs